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© Ximonic (Simo Räsänen) · CC BY-SA 4.0

Privacy policy

What data we process, for what purpose, and your rights (Swiss Data Protection Act, nLPD).

  1. 1. Controller

    Achraf El Klai, SwissHelp Migration. Contact: WhatsApp +41 78 699 85 68.

  2. 2. If you use the website without an account

    We do not ask for your name. To apply the trial limit, we store an anonymous identifier in a technical cookie and a hashed summary of your IP address, never the plain IP. Your language and light/dark mode are stored only in your browser. We do not use advertising or tracking tools.

  3. 3. MIA and letter analysis

    Your questions, photos, PDFs, and audios are sent to our AI provider (OpenAI, USA) only to provide you with an answer. We do not store conversations or documents. OpenAI does not use them to train its models and, according to their terms, may keep them for up to 30 days to prevent abuse. Do not upload unnecessary data (for example, full account numbers).

  4. 4. If you create an account

    We store your first name, last name, WhatsApp number, your encrypted password, your language, your subscription date, and how many questions and letters you use each month. We use this to identify you, apply limits, and assist you.

  5. 5. If you purchase a subscription or a procedure

    We record payments (amount, date, payment method) and, if you request a procedure, internal notes and its status. The data and documents you send us via WhatsApp are used only for that procedure.

  6. 6. WhatsApp and insurance advisor

    If you write to us via WhatsApp, your message is received by a member of our team through WhatsApp (Meta). If you fill out the insurance advisor form, your request goes to that advisor, who is linked to an insurance company and will tell you which one at the first contact.

  7. 7. Where your data is stored

    On servers in the European Union (Ireland). OpenAI and Vercel are US companies; transfers are based on standard contractual clauses recognized in Switzerland.

  8. 8. How long we keep your data

    Usage counters: 13 months. Account: until you delete it. Payment records: 10 years, due to accounting obligations (art. 958f CO). Insurance advisor requests: 12 months.

  9. 9. Your rights

    You can request information about your data, correct it, receive it, or delete it. You can delete your account yourself in “My account” or ask us via WhatsApp. You can also complain to the Federal Data Protection and Information Commissioner (FDPIC, edoeb.admin.ch).

  10. 10. Changes

    If we change this policy, we will indicate it here with the new date.

Last updated: 14 November 2026